Project Description
Kathi Kulesza uses her experience in the hospitality industry where she spent three decades in management, training, customer service, loyalty, marketing, and executive leadership, to inspire her clients and audiences to get out of their own way and lead with assertive confidence. Kathi has a Bachelors in Hotel Administration from UNLV, and she is a certified coach. She is an expert who can relate to the challenges you and your team face as you attempt to obtain work-life harmony and navigate uncertainty. Kathi has a Bachelors in Hotel Administration from UNLV.
Sample Topics:
- ApologyFree™ Leadership in the Midst of Change
- Be the Boss People Want to Work For
- Customer Service ReSET
Testimonials
“There are so many professionals in the marketplace today, that truth be told their resumes would not fill up a Post It Note … Kathi is beyond amazing and has a real practitioners map of business-leadership effectiveness … Kathi is the female version of ME!”
“We’ve been around since 1997, training 10s of thousands of negotiators on 6 continents in more than 40 countries. We were really successful, and then Covid punched us in the mouth. I turned to Kathi for leadership advice and I’m super glad I did. She’s engaging and insightful, delivering great content through the latest modern tools and techniques. She delivered actionable solutions to help us transition our business and retain our old clients by re-engaging in new ways while also helping attract new business. She delivered great strategies for leading during the uncertainty and I know we’ll engage with her again. You should too.”
“I have known Kathi for years. Her wealth of knowledge around leadership, marketing, operations and customer service made her the obvious choice when we needed someone to help us with our marketing efforts. Her drive and energy quickly resonated with the staff. She helped us see where we could improve and then provided actionable steps. We’re already seeing a positive difference.”
“We hired Kathi to help us get more out of our loyalty program, and I’m so glad we did. She really helped us to identify what was working and wasn’t. She shared many real-world stories from her 30+ years in the hospitality industry. We wound up revamping the whole program, and the results were immediate. I highly recommend her.”
